Mojo Exchange Policy
If you purchased the wrong title or encountered a defective item, don't fret. Please bring it back with your receipt within 14 days of purchase between 12pm-6pm. (We may also be able to accommodate you between 6pm-8pm but cannot guarantee it. You're welcome to call same-day to check). Please note that we do exchanges, not cash refunds.
- A used item must be exchanged in the same condition in which it was sold, e.g. no additional reading or equipment wear, damage, etc. A limit of 3 used items may be exchanged per year.
- A new item must be returned in the same new condition in which it was sold, still in shrink if applicable and without wear. The exception is if the item is internally defective, and then it may be opened but must otherwise be in like new condition excepting the defect. A new item still in new condition may be exchanged for any item(s) of equal value. A defective new item will be exchanged for another copy of the same item; if another copy is not available, it may be exchanged for any item(s) of equal value.
Exceptions:
* Items purchased in December will have their exchange window extended to January 14th.
* Record Store Day titles may only be exchanged with a pressing defect.
* Mojo reserves the right to decline an exchange if we feel that the system is being exploited and/or exchanges have become excessive.
- A used item must be exchanged in the same condition in which it was sold, e.g. no additional reading or equipment wear, damage, etc. A limit of 3 used items may be exchanged per year.
- A new item must be returned in the same new condition in which it was sold, still in shrink if applicable and without wear. The exception is if the item is internally defective, and then it may be opened but must otherwise be in like new condition excepting the defect. A new item still in new condition may be exchanged for any item(s) of equal value. A defective new item will be exchanged for another copy of the same item; if another copy is not available, it may be exchanged for any item(s) of equal value.
Exceptions:
* Items purchased in December will have their exchange window extended to January 14th.
* Record Store Day titles may only be exchanged with a pressing defect.
* Mojo reserves the right to decline an exchange if we feel that the system is being exploited and/or exchanges have become excessive.